Thai Ministry of Interior's Permanent Secretary Office Wins 'Lert Rat' Awards for Digital Innovation and Data Integration

The Permanent Secretary Office of the Ministry of Interior has been honored with two 'Lert Rat' awards for the year 2026 (Thai Buddhist Era), recognizing its commitment to elevating public services through digital innovation and data integration. The office's continuous efforts to develop public services and integrate data for enhanced citizen service delivery have been acknowledged. The awards reflect the successful implementation of digital technologies and data linkage to improve government efficiency and better meet citizens' needs. The awarded projects include: 1. Government Service Award, Excellent Level, Service Innovation Category: For the project “Nong Sing Damrongtham Smart Chatbot: A Digital Assistant for Instant Public Services.” This initiative leverages AI technology to create a digital assistant that handles citizen complaints and reports of distress 24/7. It facilitates convenient reporting from anywhere, anytime, and ensures rapid and efficient forwarding of information to relevant agencies for problem resolution. 2. Government Service Award, Excellent Level, Digital Data Integration Category: For the project “Thailand Zero Dropout (TZD): Data Integration to Drive the Resolution of Out-of-School Children and Youth Issues to Zero.” The Equitable Education Fund nominated this project, with the Permanent Secretary Office of the Ministry of Interior, the Permanent Secretary Office of the Ministry of Education, the Permanent Secretary Office of the Ministry of Social Development and Human Security, and the Bangkok Metropolitan Administration serving as responsible agencies. This demonstrates inter-agency data integration to identify, track, and assist children and youth who have dropped out of the education system, helping them reintegrate appropriately. These 'Lert Rat' awards underscore the systematic approach taken by the office in driving its work, focusing on innovation, digital technology, and data integration to enhance operational efficiency and improve public service accessibility, speed, and comprehensiveness. This aligns with the goals of developing a citizen-centric public administration system. Information Source: INN News