Vietnam: ETC Payment Fees Spark Public Outcry, Authorities Launch Review

A proposal to introduce monthly fees for electronic toll collection (ETC) services in Vietnam has sparked public concern and debate. Reports indicate potential charges of 6,600 Vietnamese Dong per month for individual users and 66,000 VND for businesses. Users have voiced strong objections, questioning the necessity of additional fees on top of existing road maintenance and toll charges, with some perceiving it as "double taxation." Mr. Do Van Bang, Chairman of the Hanoi Transport Association, emphasized the need for transparency regarding the purpose and destination of these funds, stating, "If it's for software upgrades, it should have been factored into the initial system development. Consumers feel burdened by accumulating charges." Service providers, such as ePass and Viettel Money, have clarified that these are not road usage fees but rather service charges to maintain payment connectivity, processing, and security. They argue that various payment options, including links to multiple banks and e-wallets, are available, allowing customers to transact without incurring these additional fees. In response to public feedback, the Directorate for Roads of Vietnam has requested a temporary halt to the fee implementation. The agency is urging a review to develop more suitable pricing models based on user needs and frequency of use. Furthermore, service providers are encouraged to expand cashless payment methods, develop value-added services, and reduce associated costs. The Directorate also plans to recommend increased oversight of e-wallet services by monetary and banking authorities. This situation highlights the growing importance of user protection as electronic payments in Vietnam's transportation sector expand. The government is focused on promoting digital payments while strengthening legal frameworks and oversight to safeguard user interests. On August 24, 2026, a Deputy Prime Minister instructed relevant ministries to review electronic toll collection activities, ensuring compliance with regulations, contract terms, and the protection of users' legal rights and interests. Source: Nhan Dan