Hanoi Completes Proxy Authorization for Over 85,000 Pension and Social Insurance Benefit Recipients

Hanoi is currently implementing a concentrated campaign to ensure the uninterrupted payment of pensions and social insurance benefits by assisting recipients with proxy authorization procedures. According to the city's Central Public Administration Service Center, as of July 13, out of 92,364 cases requiring supplementary proxy authorization documents, 85,354 have been completed, achieving a rate of 92.4%. Approximately 7,010 cases, or 7.6%, still require further assistance. The 15-day campaign, launched on July 10 and scheduled to conclude on July 25, was initiated by the Hanoi People's Committee. Its primary objective is to review, verify, and support pension and social insurance benefit recipients in completing their proxy authorization documents in accordance with the 2024 Social Insurance Law. Six districts and towns, including Ba Vi, Thanh Oai, Dong Anh, Thach That, Me Linh, and Soc Son, have already achieved 100% completion, setting a positive precedent for other areas. This success is attributed to the proactive efforts of local authorities and the close coordination between the Central Public Administration Service Center, the Hanoi Social Insurance Agency, the Hanoi Post Office, and the proactive administrative service teams. Notably, these proactive administrative service teams have provided direct, on-site assistance to the elderly, individuals with disabilities, and those with health issues. They have also established mobile support points at community houses and residential areas to facilitate document preparation, signature verification, application submission, and immediate completion of procedures. This initiative aligns with Hanoi's motto of "Anticipating Needs – Pioneering Service," aiming to bring public administrative services closer to citizens. It particularly focuses on enabling vulnerable groups to access public services at their place of residence, thereby reducing travel time and costs and safeguarding their social security rights. During the remaining period of the campaign, the Central Public Administration Service Center will concentrate on processing the over 7,000 outstanding cases, prioritizing those with special circumstances such as the elderly, disabled, those who have lost working capacity, or individuals facing financial hardship or unable to complete administrative procedures independently. Hanoi's goal is to complete all support within the set deadline, ensuring that 100% of eligible beneficiaries receive their pensions and social insurance benefits promptly and continuously, without any disruption to their rights. Previously, a report from the Hanoi Social Insurance Agency indicated that as of July 7, 2026, 9,333 monthly pension and social insurance benefit recipients in the city had not yet submitted their supplementary proxy authorization documents as required by the 2024 Social Insurance Law. Failure to address this promptly risked interrupting monthly payments, directly impacting the lives of contributors, the elderly, and vulnerable individuals. Responding to this urgent need, the Hanoi People's Committee approved the plan for the inter-sectoral campaign to ensure uninterrupted benefit payments. The plan establishes a six-step inter-agency process with clear responsibilities. The Social Insurance Agency compiles lists of recipients needing review, while district and municipal People's Committees verify and categorize them using standardized forms. The Central Public Administration Service Center and its proactive teams then provide direct support at residences or designated centers. Finally, documents are handed over to the Social Insurance Agency for update and payment processing. Classification is done by specific recipient groups, ensuring each case is handled according to legal authority and procedures, preventing delays, overlaps, or omissions. This includes recipients with expired or newly required proxy authorizations, and particularly vulnerable individuals.