Indonesia's 2026 Hajj Service Satisfaction Index Rated 'Satisfactory'

Indonesia's Central Statistics Agency (BPS) announced that the 2026 Hajj service satisfaction index has been classified in the 'satisfactory' category. This result suggests progress in the provision of services for Hajj pilgrims. In Indonesia, a large number of Muslims undertake the Hajj pilgrimage to Mecca every year. This pilgrimage is considered one of the most important duties for Muslims, and its smooth execution and the provision of high-quality services to participants are significant challenges for the government. The satisfaction survey conducted by BPS serves as an important indicator to understand the reality of services at each stage of the Hajj pilgrimage, including accommodation, transportation, food, and medical services, and to identify areas for improvement. The 'satisfactory' rating obtained in the 2026 survey is believed to indicate that past improvement efforts have yielded certain results. This satisfaction index will form the basis for future service improvement planning for the agencies that manage and supervise Hajj-related services in the Indonesian government. It will be noteworthy how this is reflected in concrete measures for service improvement in the coming years.