Vietnam Sets Ambitious AI Targets for Public Administration by 2030

Vietnam has set ambitious targets to integrate Artificial Intelligence (AI) into public services by 2030, aiming to enhance administrative efficiency and improve satisfaction among citizens and businesses. This initiative is part of a broader national strategy to transition towards a development model based on productivity, knowledge, and technology. Key objectives include having 60% of businesses utilize AI for efficiency improvements and ensuring all civil servants use AI in their work weekly by 2030. Furthermore, the plan aims for 60% of administrative decisions to be supported by data and AI, with an anticipated increase of at least 30% in satisfaction rates for AI-assisted public services. These goals are embedded within the ministry's administrative reform plan for 2026-2030, which prioritizes building a modern, streamlined, and effective administration centered on serving the public and businesses. Vietnam's primary challenge is identified as moving from cost-based advantages to those based on productivity, technology, and added value. The adoption of AI is seen as a crucial enabler for this transition, expected to accelerate administrative processes, facilitate data-driven policymaking, and ultimately enhance the quality of life for its citizens. Under its one-party system, Vietnam places significant emphasis on government-led national strategy formulation and execution. The integration of advanced technologies like AI is positioned as a critical policy priority for economic growth and bolstering international competitiveness. This focus on technological innovation is particularly relevant given Vietnam's strong economic ties with China, making it imperative to maintain and enhance its competitive edge.