'Scent Trap' in Startups Drives Customers Away in Vietnam
Business

'Scent Trap' in Startups Drives Customers Away in Vietnam

Vietnamese businesses are inadvertently alienating customers through excessive feature additions and intrusive marketing, a phenomenon dubbed the 'scent trap' in startups. Companies, driven by an assumption of customer's endless appetite, often overload products and services, leading to customer churn despite customers seeking specific solutions.

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