Wuling Delivers Darion Unit to Surabaya Consumer After Sales Misconduct Case

Wuling Motors has announced the completion of vehicle delivery to a consumer in Surabaya, East Java, who was affected by misconduct by a sales representative at one of its dealerships. The case, which went viral on social media, involved a consumer who had paid in full but had not received their vehicle. According to an official statement from Wuling Motors, the company met directly with the affected consumer on September 5th to discuss a resolution, prioritizing the consumer's rights and interests. As a result, it was agreed to deliver one unit of the Wuling Darion to the consumer, with the handover process completed on the same day. Wuling has instructed the relevant dealer to conduct a thorough review of all sales transactions handled by the sales representative in question. The company stated that if further violations are found, the dealer must take immediate follow-up actions in accordance with the investigation results and applicable regulations. To prevent similar issues in the future, the Chinese automaker is implementing several measures: 1. Reviewing the selection process and enhancing training for sales personnel across its dealer network to strengthen competency, integrity, and quality standards. 2. Tightening evaluation and monitoring of the implementation of standards and procedures at Wuling dealer networks, covering all stages of the vehicle purchase process. 3. Strengthening communication and escalation mechanisms from all Wuling Motors networks when service discrepancies are identified. 4. Optimizing Customer Care services as a channel for information, support, and complaints from consumers, and reinforcing monitoring mechanisms to ensure all issues are handled appropriately according to regulations. Wuling Motors expressed appreciation for the attention, feedback, and support received during the resolution process, reaffirming its commitment to ensuring every consumer receives their rights and maintaining consumer trust in the Wuling brand and products.